Cancellation and Refund Policy

Here’s a Cancellation and Refund Policy for your website babibasultana.com, customized for selling digital products and done-for-you services while aligning with Indian laws.

Cancellation and Refund Policy
Last Updated: 20-01-2025

At babibasultana.com, customer satisfaction is our priority. This Cancellation and Refund Policy outlines the terms for canceling purchases and requesting refunds for digital products and services.

1. Applicability

This policy applies to:

  • Digital products (eBooks, courses, templates, etc.)
  • Done-for-you funnel and automation services

2. Digital Products

2.1 Cancellation

  • Once a digital product is purchased and delivered (e.g., via download or email), cancellations are not allowed due to the nature of the product.

2.2 Refunds

  • Refunds are not provided for digital products unless:The product is not delivered within 24 hours of successful payment.
    The product is defective or corrupted, and the issue cannot be resolved.
  • Refund requests must be submitted within 7 days of purchase by contacting us at contact@babibasultana.com with proof of the issue.

2.3 Exchange

  • Exchanges for incorrect or defective digital products may be offered, subject to verification.

3. Done-for-You Services

3.1 Cancellation

  • You may cancel your service order before the project has commenced. A cancellation fee of 10% of the total order value will apply to cover administrative costs.
  • Once the project has started, cancellations are not allowed.

3.2 Refunds

  • Refunds for done-for-you services will only be considered under the following circumstances:Failure to deliver the agreed milestones due to negligence on our part.
    Failure to initiate the project within the agreed timeline.
  • Refund requests must be submitted within 14 days of the issue arising.

3.3 No Refunds for Change of Mind

  • Refunds will not be provided if you change your mind or decide not to use the service after the project has commenced.

4. Refund Process

  • To request a refund, email us at contact@babibasultana.com with the following details:Order ID
    Reason for cancellation or refund
    Supporting documents (if applicable)
  • Refunds, if approved, will be processed within 7-10 business days and credited to the original payment method.

5. Exclusions

  • No refunds or cancellations are allowed for:Discounted or promotional products/services.
    Customized or tailored digital products or services after delivery.

6. Governing Law

This Cancellation and Refund Policy is governed by the laws of India, and any disputes will be subject to the jurisdiction of courts in Guwahati/Assam.

7. Contact Us

For any queries regarding cancellations or refunds, please contact:

  • Email: contact@babibasultana.com